Advertising-on-Hold
Using
Enhanced Music-on-Hold (MoH)
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Enhanced
Music-on-Hold
■ Meets critical
business needs of manufacturing, financial and retail customers
■ Allows business
to provide advertising-on-hold capabilities
■ Operational for
CME, CME as SRST, and SRST mode
Extension
Mobility Considerations
Requirements
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■ Allow users to
log in at different sites with a single device profile
■ Restrict PSTN
calls when logged out
■ Always route
emergency calls via local gateway
Unified Mobility:
Dial Plan Implications
style='font-size:22.0pt'>Mobility—Inbound Calls
src="http://ccsp.org.ua/wp-content/uploads/2010/02/image1256.jpg" align=left/>
alt="Подпись: (*) If Calling Party Number Matches a Remote Destination Number from any RDP in the Cluster (post-inbound globalization), the Calling-Party Number Is Replaced with the RDPs Associated DN— AND—the Destination must Be Found in the Concatenated Line CSS and RDP
CSS
e.g., in Our Case, L_1000,css_mrk_1 (in Unified CM 6.0)
"/> |
DN: 8 555
1000 DID: 408 555 1000 Line CSS: L_1000 Device CSS: D_1000
Unified CM 6.1: Service Parameter
(Inbound Calling Search Space For Remote Destination) Controls what Calling
Search Space Is Used to Route Calls Originating from One of the Cluster's
Remote Destinations. Its Default Setting Is Trunk or Gateway Inbound Calling
Search Space, Which Routes All Incoming Calls Using the Trunk or Gateway's
Configured CSS. If the Service Parameter Is Set to Remote Destination Profile +
Line Calling Search Space, then the Behavior Is Identical for Versions 6.0 and 6.1. This New Service
Parameter Has No Effect on the Calling Party Number Replacement.
Calling/Called
Number Transformations
What It Is: Concept
■ Calls presented
to a phone or a gateway typically require the calling and the called party
numbers be adapted to the local
preferences/requirements
of:
Planning
Considerations
The Fundamentals
A Few Things We All Like in a Good Dial
Plan:
■ Not reprinting
business cards (i.e., not changing numbers because we change phone systems)
More Than Just a
Telephone!!
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src="http://ccsp.org.ua/wp-content/uploads/2010/02/image956.gif" alt="Подпись: "/>
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Complete Your Online Session Evaluation
alt="Подпись: "/> |
Give us your
feedback and you could win fabulous prizes. Winners announced daily.
Receive 20
Passport points for each session evaluation you complete.
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Designing
Applications
Business
Perspective
■
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Business
considerations
style='font-size:17.0pt'>What databases are involved? Authentication type
needed?
style='font-size:17.0pt'>Existing proprietary systems CRM integrations
■ Business impact
style='font-size:17.0pt'>Business critical events Response time
style='font-size:17.0pt'>Location and presence information Alerts from
applications P1 alerts
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Unified CM
SIP Trunk — Gateway Integration
Technology Basics
align=right/>
 |
c/>
style='font-size:9.0pt'>—i
z
TDM
PRI Layer 3
Lay Framing
align=right/>
MGCP Gateway
PRI Layer 3 Layer 2
IP
Cisco Unified CM
The Unified CM
SIP Trunk
|
Cisco Unified Communications integrates
style='font-size:13.0pt'>with existing H.323, MGCP, SCCP, TAPI/JTAPI and |
Fax
Integration Methods
Passthrough and Pass-Through
■ Named Signaling
Events (NSE) based passthrough
(e.g. modem passthrough nse codec g711ulaw)
■ Protocol based
pass-through
(e.g. fax protocol pass-through g711ulaw)